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Force Control Centre - Communications Operator


Are you looking for a new opportunity?

Would you like to contribute to the valuable service we provide to the communities of Cheshire?

Cheshire Constabulary can offer you a unique and rewarding role as a Communications Operator within our Force Control Centre.

You will deal with members of the public and provide vital support to frontline officers on a day to day basis.

Salary information:

  • During Training you will earn the starting salary of £25,713.
  • Once you have completed Training and start on the Full-Time shift pattern, you could earn approximately in the region of £32,048 to £37,231 per annum. This includes the 20% shift allowance and weekend enhancement. (please note that your monthly income will vary due to how many weekends that month you have worked)
  • Please note, your salary will increase through progression within the above range.

    For further information on the role please see the Role Profile attached to this advert.

    We do not expect you to have experience of emergency call handling and you will be given full training, followed by a period of job related coaching to make sure that you are ready for the challenges that this rewarding role will present.

    We are looking for people who can bring their valuable skills and experience to our Force Control Centre and welcome applications from anyone with:

  • A passion for public service.
  • The ability to multi-task.
  • Customer service experience – over the phone or face-to-face.
  • Must be computer literate
  • Please be aware that our work is 24/7 so you will be required to work shifts, examples of the full and part time shift patterns are attached to this advert.

    We will be open for FULL TIME/  PART TIME LATES/ PART TIME NIGHTS shift patterns only. If you apply and would like a different shift pattern, your application will be withdrawn.

    Please note if you are successful through the process, this advert you are applying for will be heading towards a start date of the Monday 9th September 2024.

    The first 7 weeks you will have classroom based training (Mon-Fri, 09:00 to 17:00). During this time, it is crucial for your development you DO NOT have a period of leave booked between 9th September until 25th October 2024.

    Please note, should we receive a high volume of applications for this role, we will be required to close this advert prior to the scheduled closing date. Therefore, we would recommend submitting your application at your earliest convenience.



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    Message Sent By
    Andrew Wynne
    (Cheshire Police, PCSO, Ellesmere Port LPU)

    Neighbourhood Alert Cyber Essentials